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Privacy Policy
Last Updated: [10/09/2024]
1. Introduction
Welcome to OnChart (referred to as 'we,' 'us,' or 'our'). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from [onchart.ai](https://onchart.ai) (the 'Site'). We prioritize transparency and your privacy rights.
2. Company Information
OnChart is a trading tool service provider registered in Israel.
3. Information We Collect
a. Personal Information
When you register on our website, we collect the following personal information:
- Full Name
- Email Address
- TradingView Username
b. Third-Party Payment Information
Our third-party payment provider, PayMe Powered by Isracard , collects and processes additional information such as:
- Payment Information (credit/debit card details)
- Phone Number
- Billing and Shipping Information
For more information on how PayMe handles your information, please refer to their [Privacy Policy]
c. Future Information Collection
If you share any additional information with us in the future, we reserve the right to use that information for our operational, legal, or business purposes. This includes, but is not limited to, any data provided through surveys, customer support interactions, or additional service requests.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account
- To communicate with you regarding your account or any inquiries
- To provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us
5. Sharing Your Information
We share your personal information with third parties to help us provide and improve our services, including:
- Our third-party payment provider PayMe Powered by Isracard , which handles all payment processing and related information
- Other Third-Party Services: We use third-party services for data storage and analytics to enhance user experience.
6. Security Measures
We implement various security measures to ensure the safety of your personal information, including:
- Encryption: We use industry-standard encryption to protect your information from unauthorized access.
- Security Reviews: We conduct regular security reviews to identify and address potential vulnerabilities in our systems.
- Best Practices: We follow industry best practices for information security management to ensure the protection of your data.
7. Your Rights
a. European Union Residents
If you are a resident of the European Union, you have the following rights under the General Data Protection Regulation (GDPR):
- The right to access your personal information
- The right to correct or update your personal information
- The right to delete your personal information
- The right to restrict the processing of your personal information
- The right to data portability
- The right to object to the processing of your personal information
- The right to withdraw consent
To exercise these rights, please contact us at support@onchart.ai.
b. California Residents
If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information is being collected about you
- The right to access your personal information
- The right to request the deletion of your personal information
- The right to opt-out of the sale of your personal information
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us at support@onchart.ai.
c. Gulf Country Residents
If you are a resident of a Gulf country, you have the right to access your personal information and request its correction or deletion in accordance with local data protection laws. To exercise these rights, please contact us at support@onchart.ai.
d. Privacy Rights Request Process
To make a request concerning your privacy rights, please contact us at support@onchart.ai. We will confirm receipt of your request within 10 days and provide a substantive response within 30 days. If verification is required, there may be a delay in processing your request.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.
10. Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
11. Automated Decision Making
We do not use automated decision making or profiling in the processing of your personal information.
12. Children's Privacy
We do not knowingly collect or process personal information from individuals under the age of 18. If we discover that we have collected personal information from a minor, we will delete such information from our systems.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@onchart.ai (Attn: Alex).
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